Tidebuy claim to be the leading online wholesale supplier of goods such as Wedding Dresses Wedding Dresses, Women’s Clothing, Cosplay Costumes, Lingerie, Shoes, Wigs, Jewelry, Bags and Accessories, and much more.
If you have other questions about shopping at tidebuy.com, you could enter tidebuy help center and ask tidebuy customer service for help.
The following are some tidebuy reviews from tidebuy customer service, hope you could get some information before you shopping.
I have ordered many things from Tidebuy Dress and I have yet to have a problem with anything they offer. Sizes are true to size, unless its slimming 🙂 Shipping is always on time and expedite shipping is amazingly priced and cheaper than flat rate shipping! Customer service is always prompt with reply and always a pleasure to talk to!
Ive recommended tidebuy Dress to all of my friends and they LOVE it!
I will continue to work with Tidebuy.com !!!
I’ve been reading through the reviews & I can see a lot of people have been having BAD experiences with Tidebuy & their customer service, but my experience was different.
I was drawn to Tidebuy by the prices & soon found out that they’re from China, so I was a bit skeptical & hesitant to order because it’d be expensive to ship & how can you tell if you’re getting a quality product? You can’t.. not until you receive it. So I gave it a shot.
I ordered pair of shoes, a bracelet & a T-shirt (10/7). It came out to be about $57. I took Expedited Shipping (3-7 Days) as my method of shipment & that cost me $20 which was $8 more than Flat Rate, which I was willing to pay for. I also baught the insurance as well, I’m not sure how that would help but I purchased it anyway to be safe ($1.27). I paid without paypal, which I hear is pretty risky. But it all turned out well, about 6 Days later (10/13) I received my package, wrapped up in a DHL shipping wrap, & inside was a shoe box that contained all 3 items, which was cool in my opinion, if you don’t mind it being in one container. Each item had their own wrapping, the shoes had a white fiber like ‘ stocking ‘ that you would use for christmas (just an example). My shirt had its own plastic wrap, as well as my bracelet.
The quality of my shirt was like, forever 21 or holister. The bracelet was great & the shoes were great for the price. The only thing I can really complain about is the SIZE of the shoe was not true to the size. I ordered a size 8, but it fits like a size 8.5, or 9, not sure, but I had quite a bit of space in my shoe, which I didn’t like.
I sent a ticket to Tidebuy to have it returned to exchange for a smaller size. They replied within a few hours, which was great since I was expecting to get a reply the same day. They directed me to the return policy & told me everything I needed to do to ship it & get my exchange. The ONLY thing I could complain about was the fact that it costs me about $70 to SHIP it back to china & I’m not even sure if I have to pay for the shipping BACK to the US. I closed the ticket & they had replied to me within another ticket, curious about why I had closed my ticket & what was wrong. I was honest & told them I wasn’t willing to dish out $70 to have it shipped to them when I could purchase the same pair & have it shipped to me, FOR LESS. They replied & offered me a 30% off deal on the shoes or take a coupon.
So I took the coupon instead & will probably gift or sell the shoes.. but either way I’m satisfied with the way they handled my case & treated me well.
Last thing to mention, I do live on the West Coast, which could explain my fast shipping.